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NMTStays

Frequently asked questions

Answers to the questions guests and owners ask most often.

For guests

How does a request work?

Choose your dates on the home's calendar and send us your request. You pay nothing online: we check availability and reply to confirm.

Are the calendar dates up to date?

Yes: the calendar is linked to the bookings of our homes. We still confirm every request ourselves.

What is the minimum stay?

One night, except at peak times, when the minimum stay may be longer.

What time are check-in and check-out?

In all our homes, check-in is from 15:00 and check-out by 11:00. Check-in is self check-in.

Is the tourist tax included?

It is set by each city and varies from place to place. When you book through this site, it is paid together with your stay, after we confirm.

  • Ca' della Madoneta: City of Venice: adults €3 per person per night, ages 10 to 15 €1.50, free up to age 9; 5 nights at most.
  • Il Paradiso di Gio': City of Bergamo: 7% of the accommodation price, up to €5 per person per night, for the first 5 nights.
  • Sunny House: City of Bergamo: 7% of the accommodation price, up to €5 per person per night, for the first 5 nights.
Can I bring pets?

No, not in any of our homes.

Is there parking?

It depends on the home: Venice is car-free, while in Bergamo there are paid car parks nearby. The details are on each home's page.

  • Ca' della Madoneta: No: Venice is car-free
  • Il Paradiso di Gio': Outside the door you can only stop to unload luggage; paid car parks nearby
  • Sunny House: Blue-line pay parking and public car parks in the centre
How does cancellation work?

Full refund if you cancel up to 14 days before check-in; after that, no refund.

Can I leave my luggage before or after my stay?

Luggage storage is available for €5 extra, subject to availability: please ask before you arrive.

How do I pay?

Once we've confirmed availability, we'll tell you how to pay: for now, bank transfer or PayPal.

For owners

What does management include for owners?

Listings and pricing, messages with guests in four languages, cleaning and linen, legal reporting (Alloggiati Web, ISTAT, tourist tax) and a report every month.

What kind of contract do you offer?

An annual contract, with a monthly report on how the home is doing.